Privacy Policy

This policy describes how SendMola LTD, a company registered in Saint Lucia ("Mola", "we", "us"), handles personal data collected through sendmola.com. For any privacy question or request, contact support@sendmola.com.

We collect only what the service needs to operate:

• Account data — your name, email address, phone number, and password (stored only as a cryptographic hash).
• Transaction data — deposit addresses and on-chain transactions, balances, transfers you instruct, and recipient details (name and M-Pesa number) you provide.
• Technical data — IP address, approximate country, browser type, and security logs generated when you use the site.

• To provide the service: crediting deposits, executing transfers, and sending you confirmations and receipts.
• To secure accounts: sign-in, email verification, password reset, and fraud prevention.
• To meet legal obligations, including anti-money-laundering checks where required.
• To improve the service, using aggregated, non-identifying statistics.

We do not sell personal data, and we do not use it for third-party advertising.

Data is shared only with providers needed to run the service — payout partners that deliver M-Pesa transfers (recipient name and number), our email delivery provider, and our hosting and database providers — and with authorities where the law requires it. Each provider receives only the data required for its role.

Account and transaction records are retained for as long as your account is open and afterwards for as long as financial-services record-keeping rules require. Technical logs are kept for a shorter period appropriate to security purposes.

Passwords are stored as salted hashes, sessions are protected with secure cookies, traffic is encrypted in transit, and access to production systems is restricted. No system is perfectly secure; if a breach affecting your data occurs, we will notify you without undue delay.

You may request a copy of the personal data we hold about you, ask us to correct inaccurate data, or ask us to delete data we are not legally required to keep. To exercise any of these rights, email support@sendmola.com from your account email address.

Our infrastructure providers may process data in other countries, including the United States. Where they do, we rely on their standard contractual safeguards for the protection of personal data.

We may update this policy from time to time. Material changes will be announced on the website or by email, with the effective date above updated accordingly.